RB Fabrication
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Help & Tutorials

Short guides for everything in the wholesale portal — from finding a piece to approving artwork and tracking a shipment.

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Finding a product

  1. 01Use the search bar at the top of any page to look up a name, style or product code.
  2. 02On the Products page, filter by form, size, colour and features.
  3. 03Approved accounts also get a “Your price” filter that uses your own wholesale pricing.

Product card buttons

  1. 01Each award shows four round buttons: 360 (blue), Gallery (white) and Add to cart (green).
  2. 02Share and Save sit quietly beside “View details” so they never get tapped by accident.
  3. 03360 opens the turning view — drag with one finger to rotate; the large X stays on screen to close.
  4. 04Gallery opens the still photos: swipe, use the arrows, or use the arrow keys.

Quick View — buy without leaving the page

  1. 01Tap an award’s photo to open Quick View with its photos, 360, sizes and colours.
  2. 02Tapping a size on a card opens Quick View already set to that exact size.
  3. 03Add to cart from there; you stay where you were and a short confirmation appears with View cart.
  4. 04Signed-in accounts can also share the piece or download its photography from Quick View.

Choosing a size

  1. 01Each model lists every size we make, largest first, with its dimensions and product code.
  2. 02Signed-in approved accounts see their own price beside each size.
  3. 03Selecting a size changes the pricing panel and the Add to cart button on that page.

Uploading artwork

  1. 01Turn on UV printing for a cart line, then attach your artwork file to that line.
  2. 02Vector artwork in CMYK with outlined fonts is required; CorelDRAW is preferred and Illustrator or vector PDF are accepted.
  3. 03Any white that should print must be set to C0 M0 Y1 K0.
  4. 04Artwork templates for a product are on its product page once you are signed in.

UV printing

  1. 01UV printing is optional per line and priced by the size category of the piece.
  2. 02One setup fee applies per order, not per line.
  3. 03Fifty or more printed pieces on one order are quoted by our team rather than priced automatically.

Placing an order

  1. 01Add sizes to your cart, then open the cart and review quantities, colours and UV options.
  2. 02Use Duplicate item when you need the same size again with different artwork — each copy is edited on its own.
  3. 03On the review step add your PO reference, requested in-hands date, shipping method and ship-to address.
  4. 04Apply a coupon code or use your account credit on the review step; both are checked by us when you submit.
  5. 05Approximate production time is 1–2 business days depending on the product and quantity — an estimate, not a promised date.
  6. 06Tick Rush job if the order is time-sensitive. It flags the order for our team; it adds no charge and is not a guarantee.
  7. 07Submitting sends the order to RB Fabrication. No card is taken online.

Editing an order

  1. 01An order can be changed by you while it is still awaiting acceptance.
  2. 02Open the order and choose Edit order to change quantities, remove a line, or update the PO, date, address or UPS account.
  3. 03Prices are recalculated by us on save, and every revision is kept in the order history.
  4. 04Once the order is accepted it locks; contact us and we will help.

Approving artwork proofs

  1. 01When a proof is ready it appears on the order page and we email you.
  2. 02Review it and either approve it or request changes with a comment.
  3. 03Production starts from the approved version; new versions are numbered and kept.

Reordering

  1. 01Open a past order from My orders to see exactly what was made, including sizes, colours and codes.
  2. 02Add the same sizes to your cart again from the product pages.

Shipping and your UPS account

  1. 01Save your UPS account number in My Account and it is offered on every order.
  2. 02Choose your shipping method on the review step and add a requested in-hands date.
  3. 03Once we ship, the carrier and tracking number appear on the order with a tracking link.

Special and buying-group pricing

  1. 01Prices are only shown to approved wholesale accounts.
  2. 02If your account is verified with a buying group, your programme price is applied everywhere automatically — catalog, product pages, cart and orders.
  3. 03Your portal shows a Preferred pricing marker when a programme is active. Affiliation is verified by our team, never self-applied.

Paying an order

  1. 01Nothing is charged on the website when you submit an order.
  2. 02When our team prepares payment for an order, a Pay now button appears on that order’s page.
  3. 03If you do not see Pay now yet, the payment link has not been issued — contact us and we will help.

Downloads and templates

  1. 01Signed-in accounts can download the photography and the 360 clip from a product page or Quick View.
  2. 02Only files we have verified for that exact product code are offered; nothing generic is substituted.
  3. 03Artwork templates are linked on the products that have a matching template on file.