Answers
Frequently asked questions
Acrylic, artwork, UV printing, ordering and wholesale pricing — the questions dealers ask us most.
Ordering
- How long does production take?
- Approximate production time is 1–2 business days, depending on the product and the quantity ordered. It is an estimate, not a guaranteed completion or ship date — tell us your in-hands date and we will confirm what is possible.
- What does the Rush job option do?
- It tells our team your order is time-sensitive so we look at it first. It adds no charge, and it is a request rather than a guarantee. We contact you if we cannot meet the timing you need.
- How do I pay for an order?
- Nothing is charged on the website. When our team issues payment for an order, a Pay now button appears on that order's page. If it is not there yet, the link has not been issued.
- How do I order the same size twice with different artwork?
- Use Duplicate item in the cart. Each copy keeps its own quantity, UV printing choice and artwork file.
- Is there a minimum order quantity?
- Minimums vary by product and decoration. Ask our team to confirm the minimum for the pieces you are quoting.
- Can I change an order after submitting it?
- Yes, while it is still awaiting acceptance. Open the order and choose Edit order to change quantities, remove a line, or update the PO, requested date, address or UPS account. Once the order is accepted it locks and our team will handle changes with you.
- What is the turnaround time?
- Turnaround depends on the piece, the decoration and the quantity. Add your requested in-hands date to the order and our team will confirm it when the order is accepted.
- Can I get a replacement piece?
- Contact our team with the order number and what happened, and we will sort out the replacement.
- Do I pay by card on the site?
- No. This site does not take payment. Orders are submitted to our team and invoicing is handled directly with you.
Product & materials
- What acrylic do you use?
- Our awards are fabricated from cast acrylic, cut, polished and finished in our own shop in Orange, California.
- Are your awards made in the USA?
- Yes. Every piece in this catalog is manufactured by R.B. Fabrication in Orange, California.
- How are the edges finished?
- Edges are machined and hand-polished in house; that finishing work is part of what you see in the product photography.
- Do you make custom shapes?
- Yes — custom shapes and bespoke pieces are part of what we do. Send us your concept or drawing through the contact page and our team will work it through with you.
- Is stock always available?
- Availability depends on the model and the quantity. Ask our team for current availability on the sizes you need before you commit to a date.
Decoration & artwork
- UV printing or engraving — which should I choose?
- UV printing puts full-colour artwork directly on the acrylic and is priced per piece by size category on this site. Engraving and other decoration methods are quoted by our team.
- How do I get white to print?
- Any white that must actually print has to be set to C0 M0 Y1 K0 in your artwork. Plain white is treated as no ink.
- Which artwork files do you accept?
- Vector artwork in CMYK with all fonts outlined. CorelDRAW is preferred; Adobe Illustrator and vector PDF files are accepted.
- Can you match a PMS colour?
- Tell us the PMS reference with your artwork and our team will confirm what is achievable in UV print on acrylic before production.
- Are there setup charges?
- UV printing carries one setup fee per order, applied once no matter how many printed lines the order contains. Orders of fifty or more printed pieces are quoted by our team.
- Do I get a proof?
- Yes. When your order includes UV printing we prepare an artwork proof. You approve it, or request changes with a comment, from the order page — production runs from the approved version.
- Where are the artwork templates?
- On the product page for any item that has one, visible once you are signed in.
Pricing & account
- Why can't I see prices?
- Wholesale pricing is only shown to approved accounts. Apply for wholesale access and we will review your application by hand.
- How does buying-group pricing work?
- If your account is verified with a buying group, your programme price is resolved for you everywhere on the site — catalog, product pages, cart, order review and order emails. Affiliation is verified by our team; selecting a group on the application does not apply it by itself.
- Can I ship on my own UPS account?
- Yes. Save your UPS account number in My Account and it is offered on every order you place.
- Do you need my resale certificate?
- California businesses and California ship-to addresses require a resale certificate / seller's permit number on the account before an order can be submitted. Add it in My Account.
Using the site
- How do I use the 360 viewer?
- Tap the 360° pill on a product photo, then drag with one finger to rotate the piece. Swipe down or tap the large X to close.
Care
- How should acrylic be cleaned?
- Use a soft, clean microfibre cloth with plain water or a cleaner made for acrylic. Ammonia-based glass cleaners, paper towels and abrasive cloths will damage the surface.
- Does acrylic scratch?
- Acrylic is softer than glass, so it can scratch if it is dragged across a hard surface or wiped with grit on the cloth. Keep pieces in their packaging until presentation and handle them with clean hands or gloves.
Still need a hand?
Our team in Orange, California answers quoting, artwork and turnaround questions directly.